Operational excellence is a philosophy and a roadmap that can guide your organization to achieve exceptional business results – repeatedly.  At C.M. Bates Consulting, we have years of experience working with organizations of all sizes in a wide range of industries to institutionalize a culture of excellence.

Our service areas include:

ASSESSMENTS

We provide a full complement of organizational assessments, including culture audits, process audits, and risk audits, and operational audits.

TRAINING

We provide world-class training for organizational members at all levels in Lean Six Sigma and change management with a focus on practical application of knowledge and skills acquired. Training options include yellow belt, green belt, black belt, and master black belt certification, as well as courses to develop leaders of change efforts, rapid innovation events, and value stream assessment sessions. We also offer courses on project management, balanced scorecard development, and strategy.

EXECUTION

We will help you to identify, define, scope and staff improvement projects; establish performance scorecards at all operational and process levels and implement structured business reviews to drive progress; understand the factors that are critical to program success, and manage the organizational aspects of change